Warranty & Replacement

• Products purchased from Mowive are covered against manufacturing defects for the applicable warranty period of the product.
• Where a product carries a manufacturer warranty, the coverage terms and duration are set by the manufacturer — check the product listing or contact us if you have questions about a specific item.
• Warranty coverage requires valid proof of purchase (your Mowive order number or order confirmation).
• The warranty does not cover damage caused by misuse, accidents, unauthorized repairs or modifications, improper handling or storage, lack of maintenance, or normal wear and tear (such as blades, belts, and filters).

• If your purchase qualifies for warranty replacement, we will supply a replacement of the same product.
• If the exact item is no longer available, we will offer a product of equal value or a suitable alternative resolution.
• Where replacement is not feasible, we will arrange a repair or refund as appropriate for the situation.
• Replacements apply only to eligible items with valid proof of purchase.

For eligible warranty items, you are entitled to the same right of refund, repair, or replacement as for the original item. If your product has a valid issue covered by warranty, we will review your request and provide the best available solution. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

To request warranty or replacement support, contact us with:

• Your order number
• Your full name
• A clear description of the issue
• Photos or videos showing the problem, if applicable
• Proof of purchase or order confirmation

Our support team will review your request and reply with the next steps.

We are available to help with warranty and replacement questions during business hours. If your item arrived damaged rather than developing a fault later, please see our Refund & Returns Policy for the fastest resolution.