Free US shipping on all orders — 90-day returns

Policies

Shipping Policy

Everything you need to know about how Mowive orders are processed, shipped, and delivered.

Processing & Delivery Times

  • Order cutoff time: 2:00 PM on business days.
  • Handling time: 0–1 business day (Monday–Friday).
  • Transit time: 1–2 business days (Monday–Friday).
  • Total estimated delivery time: 1–3 business days.
  • Large or heavy items such as riding mowers, zero-turn mowers, and outdoor structures may ship via freight carrier, and delivery for these items can take longer. We will keep you informed if your item ships freight.

Destinations

We currently ship within the United States only. We do not offer international shipping at this time.

Shipping Costs

We offer free shipping on all orders within the United States. There are no hidden charges — the total you see at checkout is the total you pay.

Order Tracking

  • Once your order ships, you will receive a shipping confirmation email with a tracking number.
  • Please allow up to 48 hours for tracking information to become active.
  • You can also view your order status anytime through your account.

Delivery Delays

Occasionally, deliveries can be delayed by carriers, weather, or other circumstances outside our control. If your order is significantly delayed, contact us with your order number and we will follow up with the carrier on your behalf.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If you notice an error, contact us immediately — if your order has not yet shipped, we will do our best to update the address. Once an order has shipped, we may not be able to make changes.

Lost or Damaged Packages

  • If your package is lost in transit or arrives damaged, contact us with your order number and tracking information.
  • For damaged items, photos of the packaging and product help us resolve the claim faster.
  • Our support team will work with the shipping carrier to resolve the issue as quickly as possible.

For returns and refunds, please see our Refund & Returns Policy.

Contact Us

Email: Contact@mowive.com

Phone: +1 (938) 333-0994

Address: 399 S Almstead Rd, Watkins, CO 80137, United States

Support hours: Monday – Friday, 9:00 AM – 6:00 PM