Frequently Asked Questions

Orders are typically processed within 0–1 business day and delivered within 1–2 business days in transit, for a total of about 1–3 business days within the United States. Delivery times for large freight items such as riding mowers may vary.

Yes — we offer free shipping on all orders within the United States. The total you see at checkout is the total you pay.

We currently ship within the United States only. We do not offer international shipping at this time.

Orders placed before 2:00 PM on business days are typically processed the same business day. Orders placed after the cutoff time are processed the next business day.

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become active. You can also check your order status anytime through your account.

Contact us immediately after placing your order. If your order has not yet shipped, we will do our best to update the shipping address. Once the order has shipped, we may not be able to make changes.

Yes — you can cancel your order before it has been processed and shipped. Once your order has shipped, it cannot be cancelled. Please see our Order Cancellation policy for full details.

If your package is lost or arrives damaged, contact us with your order number and tracking information (photos help for damage claims). Our support team will work with the shipping carrier to resolve the issue as quickly as possible.

We accept the payment methods shown at checkout, including major credit and debit cards. All available options for your order are displayed before you pay.

Yes. Payments are handled through secure payment providers using encryption and industry-standard security measures. Mowive does not store your full card details on our servers.

Our support team is happy to assist you. Use the form on our Contact page or the contact details in the site footer.

Our support team is available Monday through Friday, 9:00 AM – 6:00 PM. We aim to respond to all inquiries as quickly as possible during business hours.

If you receive an incorrect item, contact us as soon as possible with your order number and photos of the item received. We will arrange the appropriate resolution at no extra cost to you.

Yes — eligible items may be returned within 90 days of delivery in accordance with our Refund & Returns Policy. Please review that policy for eligibility requirements and the steps to start a return.

After placing your order, you will receive an order confirmation email. If you do not see it within a few minutes, check your spam or junk folder, or contact our support team and we will confirm your order.