Refund & Returns Policy

You can request a return within 90 days of the delivery date. To be eligible for a return, items must be:

• Unused and in the same condition you received them,
• In their original packaging, with all included parts, manuals, and accessories,
• Accompanied by your order number or proof of purchase.

Equipment that has been fueled, oiled, or put into use may not be eligible for a standard return for safety and carrier reasons — contact us and we will advise the best option for your situation.

1. Reach Out First

Contact our support team before sending anything back. Include your order number and the reason for the return. Unauthorized returns may not be accepted.

2. Wait for Instructions

We will confirm whether your item is eligible and send you the return instructions, including the correct return address. Do not ship items back without confirmation.

3. Return the Item

Pack the item securely in its original packaging and ship it following the instructions we provide. Keep your shipping receipt until the return is complete.

Returns must be shipped using a trackable shipping method. For large items that shipped via freight, we will coordinate the return shipment with you — do not attempt to ship freight items back on your own.

• Once we receive and inspect your return, we will notify you of the outcome by email.
• Approved refunds are processed within 7 business days of receiving and inspecting your return, and are issued to your original payment method.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If you receive the wrong item, or your order arrives damaged or defective, contact us as soon as possible after delivery with your order number and photos of the item and packaging. We will arrange a replacement, exchange, or refund at no additional cost to you.

Orders can be cancelled before they are processed and shipped. Once an order has shipped, it can no longer be cancelled, but you may request a return after delivery. See our Order Cancellation policy for full details.