Policies
Billing Policy
How orders are accepted, authorized, and billed at Mowive.
Order Acceptance
- All orders are subject to acceptance and availability.
- Orders may be reviewed before processing, including verification of billing and shipping information.
- We reserve the right to decline or cancel an order where we cannot verify the payment or order details; in that case, any captured payment is refunded in full.
Account Information
Customers are responsible for providing accurate, current, and complete billing and shipping information at checkout. Incorrect information can delay processing or delivery, so please review your details before placing an order.
Payment Authorization
- Payment must be successfully authorized before an order can be processed and shipped.
- If a payment cannot be authorized, the order will not be processed and you will be notified.
- By placing an order, you confirm that you are authorized to use the selected payment method.
Order Modifications
If you need to change or cancel an order, contact us as soon as possible. Changes are only possible before the order has been processed and shipped — see our Order Cancellation policy for details.
Billing Security
Payment information is handled securely through trusted payment providers using encryption and industry-standard security measures. Mowive does not store your full card details. See our Billing Terms & Conditions for more on payment security.
Pricing and Charges
- All prices are listed in USD.
- The full order total — including products, shipping, and any applicable taxes — is shown at checkout before you confirm payment.
- You are charged only the amount displayed at checkout.
Need Help With Your Order?
For billing questions or help with an order, contact our support team:
Email: Contact@mowive.com
Phone: +1 (938) 333-0994
Address: 399 S Almstead Rd, Watkins, CO 80137, United States
Support hours: Monday – Friday, 9:00 AM – 6:00 PM